Shipping & Returns Policy
If you have any questions regarding a new or existing order which haven’t been answered below then please send an email to email@example.com or use our contact form, we strive to reply to all messages within one working day.
All domestic packages are dispatched within one working day via our trusted partner Interlink DPD.
Interlink DPD Next Day Service - £5 (Free for orders over £50)
Expect delivery within 1 working day.
All international packages are dispatched within one working day via our trusted partner DHL express.
DHL Worldwide Express - £5 (Free for orders over £75)
Approximate international delivery times
Please be aware of any UK bank holidays which might delay your order where we will be unable to send parcels.Western Europe Delivery Time: Approximately 2-3 working days
Ireland, France, Spain, Germany, Switzerland, Italy, Cyprus, Austria, Norway, Sweden, Finland.Eastern European Delivery Time: Approximately 3-6 working days
Russia, Czech Republic, Poland, Hungary, Romania, Moldova, Croatia, Lithuania, Latvia, Estonia, Slovenia, Slovakia, Bulgaria, Ukraine, Belarus, Serbia, Montenegro, Bosnia and Herzegovina, Albania, Kosovo, Macedonia, Greece, Turkey.Outside Europe: Usually within 3-7 working days
Worldwide delivery expected within (But not limited to) 7 days, postage times will vary on location.
If you're not completely happy with an item, just return it to us in the same condition you received it for an exchange or refund, within our returns period(s) shown below.
We ask any customer returning unwanted items to pay for the postage costs.
When trying on items please avoid make up or lotions coming into contact with them. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
Orders delivered within the UK
- If we shipped the order via standard mail, your return needs to reach us within 21 days of our despatch date
- If we shipped the order via express mail, your return needs to reach us within 17 days of our despatch date
Orders delivered outside the UK
- If we shipped the order via standard mail, your return needs to reach us within 34 days of our despatch date
- If we shipped the order via express mail, your return needs to reach us within 27 days of our despatch date
(for items bought from 1st November-24th December each year the returns period is extended up to 31st January)
Please also allow enough postage time for your items to get back to us within these return periods - in the UK, 4 working days via Royal Mail is usually enough, or from outside the UK 10 working days via standard mail. During peak times returns may take a bit longer to reach us, but if so the returns period on your order will be adjusted accordingly. We'll always make allowances for disruption to postal services and airlines which might affect your return getting back to us, but if you think your return may be late for any other reason outside your control, please contact firstname.lastname@example.org as soon as possible.